This policy explains how cancellation requests and refunds of amounts paid to Aragon Business Services are handled.
Requesting a refund
Clients can submit a refund request through the official contact channels, stating the order number and the reason for the request.
Refund processing fee
A fixed fee of USD 100 applies when a client requests a refund, covering the processing of the request and the refund, to the extent permitted by applicable regulations.
Third-party fees
Some of our services depend on external parties and service providers, such as:
- Company registration and formation agents.
- Authorities issuing tax identification numbers.
- Business address and commercial service providers.
- Banks and online payment service providers.
- Verification and identity platforms.
Aragon does not guarantee that fees paid to these parties can be refunded, as refunds are subject to each party’s own terms, conditions and policies.
Services already started
If work on a service has started or part of it has been completed, the refund request is reviewed according to the stage of delivery, the work completed and existing commitments.
Refund eligibility
Refund requests are assessed according to the nature of the service, the circumstances of the request, third-party policies and the client’s statutory rights.
Processing time
The refund request is reviewed and the client is informed of the outcome through the official contact channels.
Processing time may vary depending on the procedures required and the third parties involved.
General provisions
Aragon does not guarantee the refund of fees paid to third parties and is not responsible if those parties reject refund requests.
This policy does not affect the client’s statutory rights under applicable regulations.