Terms & Conditions

Introduction

These Terms and Conditions govern the relationship between Aragon Business Services and the clients who use its services. Requesting a service or completing a payment constitutes acceptance of the terms and conditions set out below.

Scope of services

Aragon provides a range of business, consulting and development services, including:

First: US company formation

• Registering a US company (LLC).
• Providing a real business address for the company.
• Obtaining the federal Employer Identification Number (EIN).
• Preparing and delivering the company formation documents.

Second: Banking and online payment services

• Assistance with opening a business bank account.
• Assistance with setting up and verifying a Stripe account.
• Preparing the requirements and documents needed to activate online payment services.

Third: Website services

• Building the website.
• Preparing the website to meet payment service providers’ requirements.
• Assistance with getting the website verified and approved by the relevant parties.

Fourth: Business development services

• Building and analysing the Business Model Canvas (BMC).
• Market and competitor research and analysis.
• Developing project ideas and value propositions.
• Preparing business analysis and requirements documents, including BRD, PRD and SRS.
• Defining project scope, product requirements and related documents.

Ordering and payment

• The client must provide the correct data and information required to deliver the service.
• Work on a service starts once the order is confirmed, the required payment is received and the necessary documents are complete.
• Aragon may suspend work on a service if the client does not complete the requirements.
• Any additional services outside the agreed scope require the client’s approval and a separate agreement.

Client obligations

The client agrees to:

1. Provide correct and valid information and documents.
2. Provide all requirements needed to deliver the service.
3. Cooperate with Aragon and respond to requests for missing information.
4. Comply with the laws and regulations in force in the relevant countries.
5. Not use the company, accounts or payment services for activities that breach the law or service providers’ policies.
6. Keep login details and accounts safe and not use them improperly.
7. Take responsibility for the accuracy of information submitted to third parties.

Aragon’s obligations

Aragon agrees to:

• Deliver the agreed services within the defined scope of work.
• Prepare the required documents and requirements according to the nature of the service.
• Keep the client’s data and documents confidential.
• Inform the client of any additional requirements or developments affecting delivery.
• Provide the necessary help and guidance throughout delivery.

Third parties and external providers

The client acknowledges that some services depend on independent third parties and service providers, including company registration agents, banks and online payment platforms. Procedures and applications submitted to these parties are subject to their own terms, policies and requirements.

Aragon has no control over the decisions of third parties, including approvals, rejections, account suspensions or requests for additional documents.

Aragon does not guarantee acceptance of a company formation application, the opening of a bank account, verification of a Stripe account or approval of a website, as these procedures are subject to review by the relevant parties.

Delivery time

• Delivery times vary depending on the nature of each service and the requirements of third parties.
• The delivery period starts once the necessary requirements and documents are received.
• Aragon is not responsible for delays caused by third parties or by the client not completing the requirements.
• The client will be informed of any material delay affecting delivery.

Cancellation and refund policy

Given the nature of the services and the reliance of some of them on third parties, cancellation and refund requests are subject to the following:

First: Refund requests

• Refund requests must be submitted through Aragon’s official contact channels.
• A fixed fee of USD 100 applies to process a refund request and the related procedures, to the extent permitted by applicable regulations.
• Refund requests are reviewed according to the order status, the stage of delivery and the work already carried out.

Second: Fees paid to third parties

• These include amounts paid to company registration agents, government bodies, banks, payment platforms and other service providers.
• Aragon does not guarantee that fees paid to third parties can be refunded.
• Whether such fees can be refunded depends on the terms, conditions and policies of the party that received them.
• Aragon is not responsible if a third party refuses to return fees or does not make them refundable.

Third: Services already started

Once work on a service has started or part of it has been completed, the refund request is assessed according to the work completed, existing commitments and the client’s statutory rights.

Fourth: When refunds are possible

Refund requests are processed where permitted by applicable regulations, the service terms and the policies of external service providers. This policy does not waive any statutory rights the client has under applicable regulations.

Limitation of liability

Aragon is not responsible for decisions made by third parties, including:

• Refusal to register the company or issue documents by the competent authorities.
• Refusal to open a bank account.
• Refusal to verify a Stripe account or activate payment services.
• Refusal to approve the website.
• Suspension of accounts or restriction of services by service providers.
• Delays caused by third-party procedures.

Aragon is also not responsible for consequences resulting from the client providing incorrect or non-compliant data or documents.

This does not affect the responsibilities imposed on Aragon by applicable regulations.

Intellectual property

Aragon retains the intellectual property rights to the content, designs and materials published on its website, unless otherwise agreed.

Usage rights for deliverables prepared specifically for the client are defined by the agreement and the scope of service, subject to third-party rights and the licences of the tools and software used.

Privacy and data protection

Aragon keeps clients’ data and documents confidential and uses them only for purposes related to delivering the services.

The client acknowledges that necessary data and documents may be shared with relevant third parties when needed to deliver the service, in compliance with applicable data protection regulations.

Changes to these terms

Aragon may amend or update these Terms and Conditions when needed. Changes take effect from the date they are published on the website, subject to existing rights and obligations and applicable regulations.

Governing law and disputes

These Terms and Conditions are governed by the regulations in force in the Kingdom of Saudi Arabia, and disputes are settled according to the procedures and jurisdiction in force in the Kingdom.

Contact

For enquiries, service requests, cancellations and refunds, or complaints, clients can contact Aragon through the official channels shown on the website:

• Email: Support@aragonstudio.online
• WhatsApp: Chat with us on WhatsApp